Trade Counter Assistant

FTH Hire Group; Aldershot; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Sales bonus scheme

Loyalty bonus scheme

Pension - auto enrolment

Group Life assurance - 3x salary

Job summary

FTH Hire Group in the UK is recruiting for a Trade Counter Assistant based at our depot network. You will help manage local hire fleet stock, handle enquiries and support regional supply while building strong client relationships.

The role requires proactive sales activity, effective planning and negotiation to contribute to growth targets. We offer exposure to a busy, field-based depot environment with opportunities to advance within a growing company.

Qualifications

• Effective organisational and communication skills.
• Committed to providing an industry leading service delivery approach to business development.
• Capable of developing strong client relationships.
• Confidence to work on own initiative.
• Good planning and preparation skills.
• Flexible in approach to meet business requirements.
• Self-Confident and ability to work under pressure.
• Negotiating skills essential.
• Time management essential.
• Competent levels of IT understanding.
• Proven experience in selling products & services to end user.
• Commitment to self-development.
• High level of integrity and trust.

Responsibilities

• Help manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives.
• Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations.
• Locally help oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards.
• Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients.
• Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities.
• Handle and manage incoming external / internal calls and sales enquiries to support local team as required.
• Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals.
• Opportunity to be involved in developing existing and new customer accounts through outbound sales activity.
• Support and achieve delivery of sales growth targets for all FTH products and services.

Skills

Organisational skills

Communication skills

Client relationships

Negotiation

Time management

IT literacy

Self-motivation

Work under pressure

Planning

Flexibility

Integrity

Job description

with depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner

• Help manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives
• Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations
• Locally help oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards
• Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients
• Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities
• Handle and manage incoming external / internal calls and sales enquiries to support local team as required
• Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals
• Opportunity to be involved in developing existing and new customer accounts through outbound sales activity
• Support and achieve delivery of sales growth targets for all FTH products and services.

What you will need to bring to the role

• Effective organisational and communication skills
• Committed to providing an industry leading service delivery approach to business development
• Capable of developing strong client relationships
• Confidence to work on own initiative
• Good planning and preparation skills
• Flexible in approach to the role to meet business requirements
• Self-Confident and ability to work under pressure
• Negotiating skills essential
• Time management essential
• Competent levels of IT understanding
• Proven experience in selling products & services to end user
• Commitment to self-development
• High level of integrity and trust

Benefits

• Sales bonus scheme Loyalty bonus scheme Pension - auto enrolment Group Life assurance - 3x salary (once out of probation) 32 days holiday (inclusive of Bank Holidays) Perk Box Birthday Gift Working Hours - 7am to 5pm Monday to Friday FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Trade Counter Assistant role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot's customer service delivery, you will be strengthening