Trade Counter Assistant

Team CV LTD; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

London Living Wage

25 days holiday + bank holidays

Overtime paid

Temporary to permanent after probation

Job summary

Team CV LTD is seeking a proactive Trade Counter Assistant in London to join a busy team. The role blends customer service with sales, handling orders, advising on materials and processing payments while maintaining a clean workspace and assisting in the warehouse as needed.

Candidates should have strong communication skills, basic IT (Microsoft Office) and a full UK driving licence. Temporary to permanent after a 13-week trial with overtime paid at premium rates.

Qualifications

• Experience in customer service and sales.
• Ability to process orders and payments.
• Able to load/unload deliveries and assist with warehouse tasks.
• Proficient in Microsoft Office (Word/Excel/PowerPoint).
• Full, clean UK driving licence.

Responsibilities

• Manage customer orders and queries efficiently.
• Keep workspaces clean and safe across trade counter, warehouse and office.
• Load/unload deliveries (forklift if licensed).
• Process orders and handle payments accurately.
• Move goods within the warehouse and assist with deliveries.
• Advise customers on materials from a broad stock range.

Skills

Customer service

Sales experience

Stock control

Microsoft Office

Forklift licence

Tools

SAP

Job description

Our client is seeking a proactive, motivated and diligent Trade Counter Assistant to join their dynamic and dedicated team. The successful Trade Counter Assistant candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate.

PLEASE NOTE - When not working on the Trade Counter, candidates will be required to assist in the office with day to day tasks, including answering the phones, working with office staff on ad-hoc duties and drafting correspondence. Computer literacy essential, and knowledge of databases (preferably SAP) would be desirable. There may be some instances where candidates will be required to assist with warehouse tasks on an adhoc basis.

This role provides opportunity for development and progression within the company on a permenant basis

Key responsibilities for the role of Trade Counter Assistant:

• To manage customer orders and queries in an effective and efficient manner.
• To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.
• To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences)
• To process orders and handle payments.
• To safely move goods to storage areas and around the warehouse facilities as required.
• To put orders together and organise deliveries.
• To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
• To complete stock control paperwork or update computerised stock lists accurately and in a timely manner.

Essential qualities for the role of Trade Counter Assistant:

• To display thorough attention to detail and care within your work.
• To have some sales experience, in order to fulfil the role of promoting and up‑selling the products our client offers.
• To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
• To demonstrate the ability to accept constructive criticism and work well under pressure.
• To possess excellent verbal and written communication skills, including personable and clear telephone manner and email ettiquette.
• To be able to demonstrate physical skills like lifting, bending and carrying.
• To possess the ability to organise your time and workload.
• To be able to carry out basic tasks on a computer or hand-held device, including proficiency in Microsoft Office (Word/ Excel/ Powerpoint).
• Must have a full, clean UK Drivers Licence.
• To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.

Shifts: Monday to Friday - 7:30AM - 5PM (with potential for overtime, paid at time and a half).

Salary: £3600 London Living Wage when you go permenant + overtime rate

Including 25 days pay holiday and all bank holidays paid

Call outs are paid £80- £100 per call out

Nature of the role: This Trade Counter Assistant Role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks.