Trade Counter Supervisor

Cottrell Moore Ltd; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Perkbox benefits

Company pension

Group life assurance

Staff discount

Cycle to work

Employee assistance

Long service awards

Leave + birthday off

Job summary

Cottrell Moore Ltd in Greater London is seeking a friendly Trade Counter Supervisor to lead day-to-day counter operations. You will deliver expert customer service, advise on hardware and building materials, and help keep the counter running smoothly.

This role suits a proactive team player who thrives in a busy environment, with a can-do attitude and strong communication skills. The position offers daytime hours, a friendly team, and a range of staff benefits.

Qualifications

• Proven experience in delivering exceptional customer service.
• Knowledge of hardware products and building materials.
• Good communication skills and customer-first approach.
• Team player in a busy environment.

Responsibilities

• Provide a warm, professional welcome to customers and offer knowledgeable advice.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries and communicate effectively with customers and team members.
• Process orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.

Skills

Customer service

Good communication

Team player

Thrives under pressure

Hardware knowledge

Job description

Trade Counter Supervisor

Salary: Negotiable

Hours: Monday to Friday 6:30am to 4:30pm, alternative Saturdays 7:00am to 4:00pm

About The Role:

Join the team of a well-established, family-owned builders merchant. We're looking for a friendly and knowledgeable Hardware Counter Supervisor to provide excellent customer service and ensure the smooth running of this busy trade counter.

Benefits:

• Perkbox 24/7 discounts, wellbeing support, online GP access & more
• Company Pension Scheme
• Group Life Assurance (up to 3x salary, subject to service)
• Staff Discount on all products
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 23 days annual leave + bank holidays + your birthday off

Responsibilities:

• Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries promptly and communicate effectively with both customers and team members.
• Process customer orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.

Requirements:

• Proven experience in delivering exceptional customer service
• A can do attitude
• Strong knowledge of hardware products and building materials
• Good communication skills with a confident, customer-first approach
• A team player who thrives in a busy, fast-paced environment
• Ability to manage tasks efficiently and remain motivated under pressure