Trade Counter Assistant

Bassetts; Dungannon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Excellent benefits

Annual leave

Pension matched up to 9%

Job summary

Bassetts in Dungannon is seeking a Trade Counter Assistant to support busy branch operations. You will advise customers, process orders and contribute to strong store performance.

This full-time role involves face-to-face sales, handling calls and emails, plus light warehouse duties. Plumbing industry experience is preferred.

Join a friendly team with benefits including annual leave, a matched pension, and bonus opportunities.

Qualifications

• Plumbing Industry experience is preferential.
• Experience in a busy trade counter environment.
• Proven experience in face-to-face sales and customer service.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

Responsibilities

• Assisting customers on the trade counter by understanding their needs and providing product advice.
• Proactively engaging with new and existing customers to maximise sales opportunities.
• Handling customer phone calls and emails with a positive, proactive approach.
• Carrying out general warehouse duties including picking/packing orders and stock handling.

Skills

Face to Face sales

Customer service

Phone & email handling

Team player

Willing to learn

Job description

## Trade Counter AssistantApply: Dungannon (BAS8): Full time: Posted Today: JR115541**Salary:****Competitive Salary + Bonus + Excellent Benefits****Trade Counter Assistant - Dungannon - Bassetts****So, who are we?** We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.**Also, did we mention?** In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a **Trade Counter Assistant** based in **Dungannon**, you’ll be responsible for:* Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations* Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.* Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.* Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse which will involve manual handling heavy stock i.e. toilets, sinks, boilers & radiatorsThis is a full-time, permanent, role working 42.50 hours per week Monday - Wednesday 07.30am - 5.00pm, Thursday 07.30am - 8.00pm (on a rota basis), Friday 07.30am - 4.00pm.**And here’s what we’d like you to have:*** Plumbing Industry experience is preferential* Experience of working in a busy trade counter environment* Proven experience in Face to Face sales and customer service* Dependable team player, prepared to support in all areas of the branch with a strong work ethic* Eagerness to learn, with a positive and enthusiastic attitudeWe look forward to receiving your application!