Trade Counter Assistant

The Best Connection; Carlisle; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Perks at Work

Discount platform

Job summary

The Best Connection is seeking a Trade Counter Customer Service Assistant in Carlisle. You will be the first point of contact for customers at the trade counter, providing expert advice and friendly service while processing sales and supporting stock management.

We value previous experience, a positive attitude, and a keen eye for detail. The role is full-time, Monday to Friday with one Saturday every four weeks, offering a competitive salary and benefits.

Qualifications

• Previous experience preferred.
• Strong communication skills and a positive attitude.
• Good organisational skills and attention to detail.
• Basic computer skills and mathematical ability for processing sales and stock management.
• An interest in our products and services.
• A team player who takes pride in delivering excellent customer service.

Responsibilities

• Greet and assist customers in a professional and friendly manner
• Process sales accurately and efficiently at the trade counter
• Provide product knowledge and advice to help customers find what they need
• Manage stock levels, including receiving deliveries and restocking shelves
• Handle customer inquiries and resolve any issues promptly
• Maintain a clean and organised trade counter area
• Work collaboratively and in the warehouse to support daily operations

Skills

Customer service

Communication

Organisational skills

Numeracy

Teamwork

Basic IT skills

Job description

Job Opportunity: Trade Counter Customer Service Assistant

Location: Carlisle

Salary: Dependant on Experience - £12.71 - £15.30

Job Type: Full-time

Work Schedule: Monday - Friday, 07:30am - 04:30pm - plus one Saturday every four weeks

About the Role:

We are looking for a friendly and reliable Trade Counter Customer Service Assistant to train up and join our team. You'll be the first point of contact for our customers, providing expert advice and excellent service at our trade counter. This role is perfect for someone eager to learn, develop new skills, and grow within a supportive team.

Key Responsibilities:

• Greet and assist customers in a professional and friendly manner
• Process sales accurately and efficiently at the trade counter
• Provide product knowledge and advice to help customers find what they need
• Manage stock levels, including receiving deliveries and restocking shelves
• Handle customer inquiries and resolve any issues promptly
• Maintain a clean and organised trade counter area
• Work collaboratively and in the warehouse to support daily operations

What We're Looking For:

• Previous experience preferred
• Strong communication skills and a positive attitude
• Good organisational skills and attention to detail
• Basic computer skills and mathematical ability for processing sales and stock management
• An interest in our products and services
• A team player who takes pride in delivering excellent customer service

Why Work With Us?

• Friendly, supportive working environment
• Opportunities for training and career development
• Competitive salary and benefits

Benefits:

We are excited to offer ourworkforce FREE access to Perks at Work-a comprehensive discount platform with exclusive savings on travel, home appliances, cinema tickets, and more. This one-stop shop partners with thousands of merchants to provide top value. Whether booking a getaway or buying a laptop, you can save significantly. Plus, you can suggest new merchants and enjoy access to a community academy, reinforcing our commitment to enhancing your experience with us!