Trade Counter Assistant/Delivery Driver

TieTalent; Swindon; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in the heating and plumbing industry seeks a Trade Counter Assistant / Delivery Driver for their Cheltenham branch. This role involves assisting customers, managing stock displays, and delivering products while promoting superior customer service. Ideal candidates will have excellent communication skills, organisational abilities, and a customer-first attitude, with enthusiasm for learning about plumbing and heating solutions.

Benefits

Competitive salary with performance-based incentives

On-the-job training

Staff discounts

Free on-site parking

Qualifications

• Prior experience in a sales or customer service role is required.
• Basic knowledge of plumbing and heating products appreciated.
• A valid UK driver's licence is necessary for occasional deliveries.

Responsibilities

• Greet and assist customers in a friendly manner.
• Provide knowledgeable advice on plumbing and heating products.
• Process sales at the counter and over the phone.

Skills

Communication

Customer Service

Organisational Skills

Interpersonal Skills

Job description

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Job ID: AD40Position: Trade Counter Assistant / Delivery DriverIndustry: Heating and Plumbing MerchantsLocation: CheltenhamSalary: £28,000 - £32,000Working Hours: Monday to Friday, 08:00 - 17:00Every other Sat 08:00 - 12:00, dropping to 1 in 3 after probationAre you friendly, organised, and passionate about delivering great customer service? Join our team as a Sales Assistant at our busy Cheltenham branch, where you'll play a key role in helping trade and retail customers find the right plumbing and heating solutions.About the RoleAs a Sales Assistant, you'll be the first point of contact for customers, providing advice, support, and product knowledge to ensure a smooth and positive shopping experience. Whether you’re helping a local tradesperson find the right part or managing stock displays, your role is essential to the day-to-day success of our store.What You’ll Be Doing

• Greet and assist customers in a friendly, professional manner
• Provide knowledgeable advice on plumbing and heating products
• Process sales at the counter and over the phone
• Maintain well-organised and visually appealing product displays
• Monitor and replenish stock levels as needed
• Work closely with the warehouse and trade counter team to ensure order accuracy and customer satisfaction
• Keep the showroom clean, tidy, and compliant with health and safety standards
• Promote special offers and upsell complementary products
• Support deliveries and customer collections when requiredWhat We’re Looking For
• Excellent communication and interpersonal skills
• A proactive and customer-first attitude
• Strong organisational skills and the ability to multi-task in a fast-paced environment
• Prior experience in a sales or customer service role (experience in a plumbing & heating merchant or trade counter environment is a bonus!)
• Basic knowledge of plumbing and heating products – or a willingness to learn quickly
• A valid UK driver’s licence (occasionally assisting with deliveries)What We Offer
• Competitive salary with performance-based incentives
• On-the-job training and product knowledge development
• A supportive team environment where your contributions are valued
• Opportunities to grow within a respected and established business
• Staff discounts on a wide range of products
• Free on-site parkingJoin us and become a key part of a company that’s built on strong customer relationships, quality service, and expert advice. If you're enthusiastic, reliable, and ready to take on a hands-on role in a thriving industry, we’d love to hear from you!All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates