Trade Counter Assistant

Wolseley UK Limited; Plymouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonuses potential

Enhanced maternity/adoption leave

Discounts (online & high street)

Healthcare access

Job summary

Wolseley UK Limited, operating Plumb Parts in Plymouth, is seeking a Trade Counter Assistant to deliver expert product advice and drive sales at the branch counter.

You will handle customer inquiries by phone and email, support warehouse tasks, and contribute to a high standard of customer service. A full-time, 40-hour week with day shifts and no weekend work is offered, along with comprehensive benefits.

Qualifications

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

Responsibilities

• Assisting customers on the trade counter by understanding their needs and providing product advice and recommendations.
• Proactively engaging with new and existing customers to maximise sales opportunities and build relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional service.
• Carrying out general warehouse duties, including picking/packing orders and stock handling.

Skills

Customer service

Sales

Communication skills

Team player

Willingness to learn

Job description

Trade Counter Assistant - Plymouth - Plumb Parts

Salary: Competitive Salary + Bonus + Excellent Benefits

We are Plumb Parts, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

In addition to the competitive salary, there are also benefits on tap - including…

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

As a Trade Counter Assistant based in Plymouth you’ll be responsible for:

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse.

This is a full-time, permanent role working 40 hours per week Monday to Friday 07:30am - 16:30pm or 08:00am - 17:00 with 1hrs break. No Weekend work required.

And here’s what we’d like you to have:

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.