TPA Liability Team Manager

Crawford; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Third Party Administration firm in the United Kingdom is seeking an experienced Team Leader to manage a growing team of claims handlers. The successful candidate will handle public liability claims, mentor team members, and ensure high standards of customer service are maintained. Ideal applicants should have a background in claims management or the insurance industry, strong leadership skills, and the ability to resolve issues effectively. This position is based at our Leeds office.

Qualifications

• Experienced in a claims background or insurance industry.
• Evidence of mentoring and developing high-performing teams.
• Knowledge of insurance principles and claims processes.
• Exceptional customer service ethics.

Responsibilities

• Lead and manage a team of claims handlers.
• Handle a variety of public liability claims.
• Guide teams on policy cover and ensure thorough investigations.

Skills

Team leadership

Mentoring

Customer service

Organizational skills

Attention to detail

Job description

Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manager our rapidly expanding team of claims handlers, based at our Leeds office.

Responsibilities

Your team will be handling a wide variety of public liability claims specifically claims made against local authority clients so you’ll need to have insight into all manner of claims, from trips and slips to tenancy complaints, subsidence and complex injury cases.

Your skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information. You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.

Qualifications

We’re looking for a talented leader: A candidate that enjoys mentoring and developing a team to ensure a high performance and success. You’ll ideally have/be:

• An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
• Evidence of mentoring and developing teams to a high performance standard
• Knowledge of the principals of insurance and claims process
• Exceptional customer service ethics – ensuing clients and policy holders receive a first class service from your team
• The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner
• Strong organisational skills, coupled with attention to detail
• Flexibility in your approach to changing priorities

Due to the nature of our work, any offer is subject to a satisfactory DBS check