Total Loss Claims Specialist - Customer-Focused & Precise

Copart Uk; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle auction company in Bedford is seeking Claims Settlement Advisors to manage total loss motor claims. The role requires strong customer service skills and attention to detail while ensuring claims are settled promptly. Candidates should thrive in a team environment and have excellent communication abilities. The company offers a supportive work environment with attractive benefits, including 23 days of holiday and a contributory workplace pension.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Access to Recognition Hub and E-card collection

Contributory workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance coverage

Deals hub for savings on purchases

Qualifications

• Demonstrate excellent communication and interpersonal skills.
• Experience in a high-functioning team is preferred.
• Must have good literacy and numeracy skills.

Responsibilities

• Manage total loss motor claims and provide customer service.
• Ensure claims are settled accurately and timely.
• Build rapport with customers and take ownership of the customer journey.

Skills

Excellent customer service skills

Strong attention to detail

Excellent communication and interpersonal skills

Team player

Energetic and self-motivated

Excellent computer & data entry skills

Microsoft Office skills

Great literacy and numeracy skills

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A leading vehicle auction company in Bedford is seeking Claims Settlement Advisors to manage total loss motor claims. The role requires strong customer service skills and attention to detail while ensuring claims are settled promptly. Candidates should thrive in a team environment and have excellent communication abilities. The company offers a supportive work environment with attractive benefits, including 23 days of holiday and a contributory workplace pension.