Total Loss Claims Advisor

Solus Accident Repair Centres Company; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle repair company in the UK is seeking a dynamic individual to manage total loss claims and enhance customer satisfaction. The role involves engaging with policyholders and stakeholders to provide tailored solutions, all while working in a supportive hybrid environment. Candidates should have strong customer service skills and decision-making abilities. The position offers competitive salary and various benefits including bonuses, pension scheme, and up to 33 days' holiday.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Discounts on Aviva products

Wellbeing support

Qualifications

• Strong customer service skills to enhance customer satisfaction.
• Knowledge of claims management processes.
• Ability to collaborate and foster relationships with stakeholders.

Responsibilities

• Manage a portfolio of total loss claims through settlement.
• Validate and settle claims accurately.
• Identify tailored solutions for policyholders.

Skills

Customer service

Claims knowledge

Decision-making

Job description

Overview

Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!

Responsibilities

As a member of our team, you will:

• Manage a portfolio of Aviva policyholder's total loss claims through to settlement
• Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
• Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
• Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
• Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
• Promote customer satisfaction through attentive and compassionate service.
• You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Benefits

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.