Third Line Network Analyst

Computacenter; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent technology provider in the UK seeks an experienced 3rd Line Network and Security Analyst. This role involves supporting customers globally, delivering technical solutions, and mentoring team members. The ideal candidate should have at least 3 years of experience in network support, with strong knowledge in routing, switching, and firewall technologies. This position is full-time in office, with locations in Nottingham, Hatfield, and Milton Keynes.

Qualifications

• Minimum 3 years’ experience in 3rd Line network support.
• Strong knowledge of LAN/WAN, routing, switching, and firewall technologies.
• Proven problem-solving skills and ability to work under pressure.

Responsibilities

• Provide advanced technical support and fault management for customer environments.
• Deliver technical projects and manage escalations.
• Mentor 2nd Line analysts to enhance team capability.

Skills

LAN/WAN knowledge

Routing and switching

Firewall technologies

Problem-solving skills

Excellent communication

ITIL process knowledge

Tools

NSX

Palo Alto

Cisco

Checkpoint

Juniper

Job description

Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 216705 | Contract type: Standard | Business Unit: Service Desk

Life on the Team

A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies, including routing, switching, and firewalls. You’ll join our Networking team, supporting customers across the UK and globally, delivering technical solutions and driving service excellence.

Hatfield, Nottingham or Milton Keynes (full-time in office)

Must be SC Cleared, or willingness to undertake

Multiple Opportunities

What You’ll Do

• Provide advanced technical support and fault management for customer environments
• Deliver technical projects and manage escalations
• Mentor 2nd Line analysts to enhance team capability
• Support service integration and design for new customers
• Implement proactive improvements and tooling integration
• Maintain accurate documentation and adhere to security policies

What You’ll Bring

• Minimum 3 years’ experience in 3rd Line network support
• Strong knowledge of LAN/WAN, routing, switching, and firewall technologies (NSX, Palo Alto, Cisco, Checkpoint, Juniper)
• Experience with load balancers and authentication technologies
• Proven problem-solving skills and ability to work under pressure
• Excellent communication and organisational skills
• ITIL process knowledge and experience in a NOC or multi-customer environment

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!