Therapy Hub Administrator & Scheduling Coordinator

Birmingham Community Healthcare NHS Foundation Trust; West Midlands; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an experienced administrative support worker to join the Therapy Hub Team. You will provide efficient administrative services, handle enquiries by phone and in person, and ensure messages and information are passed on clearly and promptly.

You will book therapists' appointments, maintain patient records in the RIO system, manage waiting lists, and support meeting arrangements including agendas, venues and catering.

Qualifications

• Provide efficient and effective administrative service within the Therapy Hub Team.
• Deal with enquiries via telephone and face to face, communicating information clearly and within timescales, following Data Protection Act.

Responsibilities

• To book therapists appointments and update appropriate systems to record bookings.
• To arrange meetings including distribution of agendas and minutes, booking venues and catering.
• To maintain effective filing, retrieval and archiving of documents and correspondence.
• To maintain records within the Therapy Hub Team, including patient notes input and management.
• To maintain the patient electronic record system (RIO) and assist with waiting lists and patient discharges.
• To generate reports from databases to support waiting list management.

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking an experienced administrative support worker to join the Therapy Hub Team. You will provide efficient administrative services, handle enquiries by phone and in person, and ensure messages and information are passed on clearly and promptly.

You will book therapists' appointments, maintain patient records in the RIO system, manage waiting lists, and support meeting arrangements including agendas, venues and catering.