Band 2 Therapy Hub Administrator

Birmingham Community Healthcare NHS Foundation Trust; West Midlands; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an experienced administrative support worker to join the Therapy Hub Team. You will provide efficient administrative services, handle enquiries by phone and in person, and ensure messages and information are passed on clearly and promptly.

You will book therapists' appointments, maintain patient records in the RIO system, manage waiting lists, and support meeting arrangements including agendas, venues and catering.

Qualifications

• Provide efficient and effective administrative service within the Therapy Hub Team.
• Deal with enquiries via telephone and face to face, communicating information clearly and within timescales, following Data Protection Act.

Responsibilities

• To book therapists appointments and update appropriate systems to record bookings.
• To arrange meetings including distribution of agendas and minutes, booking venues and catering.
• To maintain effective filing, retrieval and archiving of documents and correspondence.
• To maintain records within the Therapy Hub Team, including patient notes input and management.
• To maintain the patient electronic record system (RIO) and assist with waiting lists and patient discharges.
• To generate reports from databases to support waiting list management.

Job description

Working for our organisation

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Be Part of Our Team...

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details / informal visits contact: Name: Binu Mathew Job title: Service Manager Email address: [e-mail] Telephone number: 07860916447

• Provide an efficient and effective administrative service as required by the Therapy Hub Team.
• To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
• To book therapists appointments and to update appropriate systems to record booking as per inhouse training.
• To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
• To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
• To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
• To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
• To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.