Healthcare Hub Scheduler & Referrals Liaison

NHS Jobs; Wymondham; On-site; GBP 19,000 - 24,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust is seeking an administrative professional to support the Community Nursing and Therapy services. You will receive referrals by phone and email, triage with health professionals, and allocate patient appointments using the monthly planner and live ledgers.

You will maintain patient records daily, generate summaries and correspondence, and collaborate with intermediate care teams to meet response times.

Qualifications

• Experience of handling referrals and liaising with health professionals.
• Able to work in a busy hub with changing priorities.
• Commitment to patient-centred care and professional communication.

Responsibilities

• Receive and process referrals and triage to appropriate services.
• Allocate patient appointments using planners and ledgers.
• Maintain and update patient records in the database daily.
• Provide admin support to intermediate care teams and attend staff meetings.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Tools

Database entry

Records management

Job description

Norfolk Community Health and Care NHS Trust is seeking an administrative professional to support the Community Nursing and Therapy services. You will receive referrals by phone and email, triage with health professionals, and allocate patient appointments using the monthly planner and live ledgers.

You will maintain patient records daily, generate summaries and correspondence, and collaborate with intermediate care teams to meet response times.