Patient Services Coordinator (Reception & Admin)

NHS Jobs; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 22,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an experienced healthcare reception/administrative professional to manage telephone and desk queries, coordinate urgent and routine appointments, and support prescription administration and patient record updates. You will liaise with clinical teams and other healthcare professionals to ensure smooth patient care.

The role involves handling patient concerns, facilitating clinic attendances, maintaining a tidy reception area, and

Responsibilities

• To answer telephone calls and reception desk queries promptly and professionally
• Coordinate appointment requests for urgent, same day, future and home visit appointments
• Facilitate the administration of patient prescriptions in accordance with practice guidelines including repeats, queries, controlled procedures and validating patient identification
• Resolve a wide variety of patient queries received by telephone, in person and in writing (prescriptions, medications, service contacts, referrals, test results, scans, x-rays)
• Identify urgent matters and refer to the clinical team/duty doctor as appropriate
• Accurately update and monitor patient records including recording appointments, registrations, removals, change of address, correspondence sent/received, service updates
• Deal with patient concerns and complaints in a calm and professional manner
• Facilitate attendance at clinics/review appointments by assisting with routine monitoring and recalls
• Liaise with other healthcare professionals, secretaries and administration teams regarding coordinating patient care
• Assist the practice team with clerical and administrative duties (reports, registrations, recalls, links, process reviews, letter writing, faxing, scanning, Read Coding, auditing)
• Maintain tidy and professional public, reception and kitchen areas; manage stock and security checks
• Act as a potential key holder and ensure buildings are left safe and secure
• Handle charging and receipt of payments including maintaining a petty cash record
• Support the team and cover similar posts as required
• Attend meetings, training and conferences as appropriate for the role
• Identify areas for quality improvement, risk avoidance or development and contribute to business objectives
• Keep up to date with practice information, policy changes and service provisions
• Ensure adherence to practice policy (Equality and Diversity, Information Governance, Confidentiality, Health and Safety)
• Perform other duties as required

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking an experienced healthcare reception/administrative professional to manage telephone and desk queries, coordinate urgent and routine appointments, and support prescription administration and patient record updates. You will liaise with clinical teams and other healthcare professionals to ensure smooth patient care.

The role involves handling patient concerns, facilitating clinic attendances, maintaining a tidy reception area, and