Patient Services & Scheduling Administrator

United Lincolnshire Hospitals Nhs Trust; Horsington; On-site; GBP 21,000 - 32,000; Full time

Job summary

United Lincolnshire Hospitals NHS Trust is seeking an experienced administrator to join the Children and Young Peoples administration team. You will support clinicians across Child Therapy services, Community Paediatrics and Children In Care, handling a diverse range of secretarial and administrative tasks and scheduling patient appointments from referral through to treatment.

You will work with a team of skilled colleagues, ensure accurate information is communicated promptly, manage waiting

Qualifications

• Experience in administration within healthcare settings.
• Proficient in audio typing and transcribing reports and meeting minutes.
• Ability to manage patient appointments and wait lists.

Responsibilities

• Manage waiting lists to ensure timely access to appointments.
• Schedule, monitor, and manage appointments.
• Provide patients with accurate and timely information regarding appointments.
• Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Identify and accelerate operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies, and Service Standard Operation Procedures.

Tools

Trust information systems

Job description

United Lincolnshire Hospitals NHS Trust is seeking an experienced administrator to join the Children and Young Peoples administration team. You will support clinicians across Child Therapy services, Community Paediatrics and Children In Care, handling a diverse range of secretarial and administrative tasks and scheduling patient appointments from referral through to treatment.

You will work with a team of skilled colleagues, ensure accurate information is communicated promptly, manage waiting