NHS Complex Therapies Admin & Clinic Coordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Brain Centre at Bristol NHS Foundation Trust requires an administrative professional to provide on-site support to multidisciplinary teams. You will coordinate admin support, audio typing for DBS nursing teams, and manage clinic room bookings with emphasis on timely responses within the Trust targets.

Working in a busy, multi-disciplinary environment, you will handle referrals, clinic scheduling, and data management while maintaining patient confidentiality and high-quality service delivery.

Qualifications

• General education including GCSE Maths or English (or equivalent).
• Excellent word processing and organisational skills.
• Excellent written/verbal communication skills.
• Excellent customer care skills.
• Willingness and ability to learn new IT skills and technology.

Responsibilities

• Receive and manage referrals for the complex therapies nursing teams; ensuring triage by clinicians and wait-listing.
• Maintain oversight of all nurse-led clinics; ensure slots are utilised.
• Organise ad hoc bookings, overbookings, rescheduling or cancelling clinics.
• Ensure all patient RTT statuses are correct at every stage of their pathway.
• Maintain spreadsheets and databases; update patient records after MDT/specialty meetings and clinics.
• Respond to patient or staff contact via telephone, email.
• Provide typing support for the DBS nurses; typing clinic and ad hoc letters within 5 working days from dictation.
• Work with senior administrator to prioritise and complete workload.
• Contribute to efficient office running; cover for colleagues; report IT issues.

Skills

Word processing

Verbal communication

Written communication

Customer care

IT skills

Education

GCSE Maths or English

Typing qualification (RSA / ECDL)

Tools

Careflow

ICE

EDMS

Job description

The Brain Centre at Bristol NHS Foundation Trust requires an administrative professional to provide on-site support to multidisciplinary teams. You will coordinate admin support, audio typing for DBS nursing teams, and manage clinic room bookings with emphasis on timely responses within the Trust targets.

Working in a busy, multi-disciplinary environment, you will handle referrals, clinic scheduling, and data management while maintaining patient confidentiality and high-quality service delivery.