Remote Admin & Receptionist for NHS Booking Hub

Rotherham Doncaster & South Humber NHS Foundation Trust; Doncaster; Hybrid; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Rotherham Doncaster and South Humber NHS Foundation Trust is seeking an Admin Assistant/Receptionist to join the Talking Therapies administrative team. You will provide an efficient booking and scheduling service, ensuring appointments, meetings, clinics, and resources are arranged accurately and on time.

The post holder will be a key contact for service users, patients, clinicians and other professionals, contributing to smooth operations and a positive customer experience.

Qualifikationen

• Previous NHS or large public sector experience desirable
• Experience using electronic booking systems desirable
• Remote working is supported

Aufgaben

• Schedule, amend, and cancel appointments using electronic booking systems.
• Manage clinician, service, and room availability to maximise capacity and utilisation.
• Contact patients, service users, staff, and external agencies regarding appointment arrangements.
• Ensure accurate recording and maintenance of information on patient administration systems and databases.
• Process referrals and bookings in line with service procedures.
• Monitor waiting lists and highlight potential delays or capacity issues.
• Prepare appointment letters, confirmations, and related correspondence.
• Respond to telephone calls, emails, and enquiries professionally and courteously.
• Maintain confidential records in accordance with GDPR, NHS policies and information governance.
• Escalate booking issues, cancellations, or service concerns to the appropriate manager.
• Support administrative functions including filing, scanning, data entry, and report production.

Jobbeschreibung

Rotherham Doncaster and South Humber NHS Foundation Trust is seeking an Admin Assistant/Receptionist to join the Talking Therapies administrative team. You will provide an efficient booking and scheduling service, ensuring appointments, meetings, clinics, and resources are arranged accurately and on time.

The post holder will be a key contact for service users, patients, clinicians and other professionals, contributing to smooth operations and a positive customer experience.