Front Desk & Admin Specialist - Mental Health Hub

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham is seeking a Band 3 Receptionist/Administrator to join the Longbridge Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, presenting in a friendly and approachable manner.

You will perform wide-ranging reception and administrative duties, including booking appointments, managing a busy telephone line, handling mail, and processing clinical letters.

Qualifications

• In-person and telephone reception duties required.
• Ability to manage appointments and handle a busy telephone line.
• Excellent organisational and administrative skills.

Responsibilities

• Monitor, record and book appointments.
• Receive all incoming mail and ensure actions are taken.
• Process clinical letters and other correspondence.
• Liaise with multi-disciplinary team members and other agencies.

Skills

Organisational skills

Administrative skills

Communication skills

Customer service

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham is seeking a Band 3 Receptionist/Administrator to join the Longbridge Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, presenting in a friendly and approachable manner.

You will perform wide-ranging reception and administrative duties, including booking appointments, managing a busy telephone line, handling mail, and processing clinical letters.