Therapeutic Support Worker

Ubuntu Group; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A children's therapeutic care provider is seeking a passionate Senior Therapeutic Support Worker in Shrewsbury, UK. This role involves delivering high-quality, child-centred care, with responsibilities including promoting safety and wellbeing. The ideal candidate will have at least one year of experience with children and a Diploma in Children's Residential Childcare. Benefits include bonuses, a pension scheme, and a supportive work environment that emphasizes professional development. Join us to make a genuine difference in children's lives.

Benefits

£250 annual retention bonus

Paid incentives for working Christmas Day and New Year’s Day

Generous overtime rates

Birthday day off

NEST pension scheme

CPD opportunities in therapeutic childcare

Refer a Friend bonus (£500)

Blue Light Discount access

Free DBS check and update service

Free annual flu vaccination and eye test

"I am because you are" staff recognition award

Qualifications

• Minimum one year’s experience working with children or young people.
• Level 3 or 4 Diploma in Children’s Residential Childcare (or equivalent).
• Full UK Driving Licence.

Responsibilities

• Provide high-quality, safe, and nurturing therapeutic care.
• Create a warm, therapeutic home for children.
• Champion PACE and other therapeutic approaches.
• Make child-centred decisions.
• Promote children’s safety and wellbeing.

Skills

Compassionate

Reflective practice

Effective communication

Trauma-informed care

Emotional resilience

Education

Level 3 or 4 Diploma in Children’s Residential Childcare

Minimum one year’s experience working with children

Job description

Ubuntu – We are who we are because of people

At Ubuntu Group, we believe in the power of human connection and the impact it can have on a child’s life. We provide high-quality, therapeutic care to children who need safety, understanding, and a sense of belonging. We are recruiting for our two-bedded children’s home in Telford, Shropshire — a nurturing environment where children feel valued, supported, and able to grow with confidence and hope.

Our Values

• Professionalism, respect, and integrity
• Passion, kindness, and excellence
• Dreaming big and believing in positive change
• Reflective practice and continuous learning

Role Overview

The Senior Therapeutic Support Worker plays a key role in delivering trauma-informed, child-centred care to children with complex emotional and behavioural needs. Grounded in the Ubuntu philosophy — “I am because we are” — the role combines direct care with leadership, mentoring, and modelling best practice within a therapeutic home.

Shift Pattern

2 days on, 4 days off rolling rota, including sleep-ins. Shifts may include weekends and bank holidays.

Benefits

• £250 annual retention bonus and £200 attendance bonus
• Paid incentives for working Christmas Day and New Year’s Day
• Generous overtime rates
• Birthday day off (or a day of your choice)
• NEST pension scheme
• CPD opportunities in therapeutic childcare
• Refer a Friend bonus (£500)
• Blue Light Discount access
• Free DBS check and update service
• Free annual flu vaccination and eye test
• "I am because you are" staff recognition award

Key Responsibilities

• Provide high-quality, safe, and nurturing therapeutic care, acting as a positive role model
• Create a warm, therapeutic home where children feel heard, respected, and valued
• Champion PACE and other therapeutic approaches
• Make child-centred decisions and confidently challenge poor practice
• Remain vigilant to safeguarding concerns and promote children’s safety and wellbeing
• Represent Ubuntu Group professionally at multi-agency meetings

Who We’re Looking For

You will be compassionate, reflective, and committed to making a genuine difference. You will:
Be passionate about supporting children with complex needs
Work in a trauma-informed, child-centred way
Build strong, trusting relationships
Communicate effectively and work collaboratively
Remain calm, resilient, and emotionally attuned
Be committed to safeguarding and promoting the welfare of children

Education & Experience

Minimum one year’s experience working with children or young people
Level 3 or 4 Diploma in Children’s Residential Childcare (or equivalent)
Full UK Driving Licence

Safeguarding

Ubuntu Group is committed to safeguarding and promoting the welfare of children. All appointments are subject to an enhanced DBS check with barred list, satisfactory references, and comprehensive safeguarding checks.

Induction Process

All applicants will be required to take part in a two week induction to complete safer recruitment checks, mandatory training and shadow shifts prior to starting work in the homes. This will be fully paid.