Tesco Shift Leader - Nights - Ingleby Barwick Superstore

Tesco; Thornaby-on-Tees; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Thornaby-on-Tees is seeking a Shift Leader to coordinate store operations and ensure exceptional customer service. The successful candidate should possess strong leadership skills and a commitment to fostering an inclusive team environment. This role offers competitive pay starting from £14.76 per hour with flexible working options.

Benefits

Competitive salary

Flexible working hours

Life cover and pension

Discounts through Colleague Clubcard

Wellbeing support

Qualifications

• Experience in a retail environment preferred.
• Strong leadership skills.
• Ability to communicate clearly.

Responsibilities

• Coordinate store operations during shifts.
• Oversee customer service and support staff.
• Maintain store standards and cleanliness.

Skills

Customer service

Team coordination

Adaptability

Job description

Overview

Tesco UK • Thornaby • Permanent • Apply by 01-Oct-2025

Availability Window

Availability Window — Times: Sun 22:00:00 08:00:00; Mon 22:00:00 08:00:00; Tue 22:00:00 08:00:00; Fri 22:00:00 08:00:00; Sat 22:00:00 08:00:00

Shift Leader pay starts from £14.76 per hour, increasing to £15.97 for stores inside the M25. For hours between midnight and 6am, an additional night premium of £2.35 per hour applies. Additional payments may also apply depending on location.

New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week. If you’d prefer fewer hours, there are opportunities to work a minimum of 12 hours.

The availability windows shown indicate preferred times; contracted hours are scheduled within these times with 3 weeks’ notice. We are happy to support flexibility if your available times closely match the advertised times. Read more at this link: read more.

Customer Focus

Customers are at the heart of everything we do.

As a Shift Leader you will help run the store, oversee operations on the shop floor, and strive to make things better for customers, colleagues, and communities every day.

Key Responsibilities

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be available for customers, listening and helping them with their purchases
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues to ensure a safe place to work and shop
• Maintain understanding of store performance and assist managers in actions to improve operations
• Lead from the front and set a good example for colleagues

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• Variety in your day-to-day work and flexible hours
• Ongoing development and access to training to support your career
• Inclusive environment where everyone is welcome
• Your voice matters and ideas are welcomed
• Wellbeing support and resources
• Competitive benefits including life cover and pension, plus other options
• Uniform provided and policies to support life moments
• Access to colleague networks and additional information via provided links

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts through Colleague Clubcard and family sharing options
• Wellbeing services
• Life cover and pension with employer contributions
• Additional benefits such as discounts, cycle to work, etc.
• Uniform provided
• Supportive colleague networks

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover with safety in mind
• Being the go-to person for colleagues in the absence of a manager
• Maintaining a clean, tidy, and well-presented store
• Supporting managers with seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers
• Keeping the team informed about communications and updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues for great service

You will need

• To be a great role model with thoughtful customer service
• To build strong relationships and foster an inclusive team
• Clear communication and keeping the team well-informed
• Comfort with leading in the absence of the Manager
• Good decision making and adaptability to change
• Motivating to inspire the team to go beyond expectations
• Curiosity and a commitment to serving customers and communities

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day. We aim to be responsible and sustainable for all stakeholders and the communities we serve.

Diversity, equity and inclusion (DE&I) means everyone should feel represented and welcome at Tesco. We are all about creating an inclusive environment where Everyone’s Welcome.

We support flexible working and understand life looks different for everyone. Talk to us about your needs during the application process.

We are proud to be Disability Confident Leader and committed to an accessible recruitment process. For accessibility information, read more here.

Please note

Tesco recruits based on age requirements; the school leavers age varies by country. For details, read more here.

Some roles may close earlier than the advertised end date due to high volumes of applications. Feedback is provided to those who attend interviews.

For more information, please visit read more at our site.