Tesco Shift Leader - Days - Lingfield Express

Tesco UK; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in England is seeking a dedicated Shift Leader to oversee store operations and deliver exceptional customer service. The ideal candidate will manage shift teams, ensuring a clean and well-stocked environment, while promoting a positive shopping experience. Strong leadership and communication skills are essential. This role offers competitive hourly pay starting from £14.76, with flexibility in hours and opportunities for part-time work.

Qualifications

• Ability to work evenings and weekends.
• Proven track record of delivering excellent customer service.
• Experience in a leadership role in retail preferred.

Responsibilities

• Coordinate shifts to maintain store operations and customer service.
• Coach and support team members to exceed customer expectations.
• Ensure store cleanliness and organization.

Skills

Customer service

Team leadership

Fast-paced environment adaptability

Communication

Job description

Overview

Targets for the role are described below. The information below reflects the responsibilities and requirements for a Shift Leader at Tesco.

Availability

Availability Window: Sun 06:30–23:00; Fri 06:30–23:00; Sat 06:30–23:00. The table of days and times has been removed and the information is presented in paragraph form.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It is Tesco policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), there are opportunities for this too and we would still love to hear from you.

The availability information indicates the periods of time in the week when we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available match closely but not exactly to the times we advertise, we’d still love to hear from you.

Customers are at the heart of everything we do.

Responsibilities

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Additional responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Leadership and values

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read the information here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com