Tesco Shift Leader - Days - Horsham Silver Wok Express

Tesco; Horsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Horsham is seeking a Shift Leader to coordinate the store team and deliver excellent customer service. The role includes supporting colleagues, managing store operations, and ensuring a tidy and safe environment. Successful candidates will demonstrate strong leadership and communication skills. This position offers flexible hours and various employee benefits, including paid time off and discounts.

Benefits

20 days holiday plus personal day

10% off and 15% at payday weekends

Free wellbeing services

Qualifications

• Great role model for customer service.
• Build strong relationships with colleagues.
• Communicate clearly and keep the team informed.

Responsibilities

• Coordinate store team for a great shopping experience.
• Support colleagues with daily priorities.
• Open and close the store, maintaining safety.

Skills

Customer service

Team motivation

Communication

Leadership

Job description

Availability and Pay

Shift Leader pay starts at £14.76 an hour, rising to £15.97 for M25 stores. Additional payments may apply by location. We offer a minimum of 16 guaranteed hours weekly, with 12‑hour options for flexible hours. Availability windows are listed below and will be used to schedule your contracted hours.

Responsibilities

• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, completing duty cover and maintaining safety for all.
• Act as the go‑to person for day‑to‑day queries in the absence of a manager.
• Keep the store clean, tidy, and well‑presented.
• Coordinate seasonal, community, and charity events with managers.
• Contribute to an inclusive team atmosphere.
• Provide great customer service by listening to our customers and putting them first.
• Keep the team informed and up to speed on communications, changes, or updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Co‑ordinate store improvements, removing obstacles to great service.
• Follow health and safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues who provide great service.

Qualifications

• Be a great role model by giving thoughtful customer service that meets every customer’s needs.
• Build strong, long‑lasting relationships with colleagues to create a positive, inclusive team atmosphere.
• Communicate clearly and keep the team well‑informed and up to date.
• Take the lead and oversee the store in the manager’s absence.
• Make good decisions, remaining flexible and handling change to ensure everything is right for customers and colleagues.
• Motivate the team to deliver beyond expectations.
• Be curious, seeking ideas and opportunities to serve customers, communities, and the planet better every day.

What’s in it for you

We offer flexible hours, ongoing learning opportunities, award‑winning training, a welcoming inclusive culture, and extensive wellbeing support. You’ll also have an inclusive workplace, options for remote working, and our employee networks.

Benefits

• Holiday starting at 20 days plus a personal day (22 days after 12 months), plus bank holidays.
• Request flexible working from day one.
• Pay‑day discount: 10% off and 15% at payday weekends – up to £2,000 a year.
• Free wellbeing services.
• Life cover of five times your pay and a pension with up to 7.5% employer matching.
• Discounts, shares, cycle‑to‑work schemes, and a uniform.
• Access to colleague networks and other support for life’s moments.

About us

Tesco’s vision is to become every customer’s favourite way to shop, serving customers, communities, and the planet better every day. We celebrate diversity, support accessibility, and provide inclusive recruitment. We are committed to providing a fully accessible recruitment process. For further information on accessibility support, visit https://www.tesco-careers.com/accessibility.