Tesco Colleague - Silksworth Rd Esso Express

RHR UK; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Sunderland is seeking enthusiastic team members to deliver excellent customer service. Candidates will thrive in a diverse environment, ensuring customer satisfaction while maintaining store standards. Responsibilities include serving customers, teamwork across various store areas, and participating in community initiatives. Join us for a role that offers stability and flexibility, with opportunities for personal and career development, as well as competitive benefits.

Benefits

20 days holiday, increasing to 22

10% employee discount

Access to free wellbeing services

Life cover of five times your pay

Pension with matching contributions up to 7.5%

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Ability to build rapport with customers.
• Willingness to take the initiative in decision-making.

Responsibilities

• Serve customers with passion and pride.
• Work across the store in various service areas.
• Maintain quality while handling products.

Skills

Customer service skills

Teamwork and communication

Initiative and decision-making

Job description

Availability Window

Mon 09:30 – 13:30

Tue 18:00 – 22:00

Fri 10:30 – 14:30

Sat 09:30 – 13:30

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week; if you’d like to work fewer hours (to a minimum of 12) we also have opportunities for this.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, so if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for:

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Being passionate and knowledgeable about the products and services within the store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about the store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store.

You will need:

• A passion delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

What's in it for you:

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).

Request flexible working from day one.

Get 10% off and 15% at pay day weekends – save up to £2, a year with your Colleague Clubcard with an additional card to share with family outside your home.

Access to free wellbeing services with a range of resources to support your mind, body, and life.

Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.

Benefits to suit you – choose what you use from discounts and shares to cycle to work schemes.

Uniform provided and policies to support you for all of life’s moments, big and small.

Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

Click here to read more about the benefits we have available for our colleagues.

About us:

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to discuss how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit.