Tesco Colleague

Career Choices Dewis Gyrfa Ltd; Wigan; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading grocery retailer in the UK is seeking a Tesco Colleague for the Customer Service Desk in Leigh Extra. This position involves delivering exceptional customer service and maintaining a welcoming environment. Key responsibilities include handling customer complaints, managing service desk operations, and working collaboratively with the team. Applicants should have a passion for service and the ability to build rapport with customers. Flexible working hours are available, aiming for a minimum of 16 hours per week.

Benefits

20 days holiday plus personal day

10% off shop and discounts on pay day weekends

Free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• A passion for delivering great service and greeting customers with a smile.
• Ability to build rapport with customers, ensuring great experiences.
• Take initiative and make customer-centric decisions.

Responsibilities

• Serve customers with passion and pride, ensuring satisfaction.
• Handle customer complaints and feedback professionally.
• Perform safe and legal checks at the service desk.

Skills

Customer service

Teamwork

Communication

Initiative

Rapport building

Job description

Tesco Colleague - Customer Service Desk - Leigh Extra

Employer: Tesco

Location: Leigh, Lancashire, WN7 4BA

Pay: Competitive

Contract Type: Permanent

Disability Confident: Yes

Closing Date: 13/02/2026

About this job

Availability Window Days: Sun 10:00-17:00, Tue 11:00-19:00, Wed 13:00-22:00, Thu 08:00 meta to the store: the availability windows.

Our Tesco Colleague rate of pay starts シャ£12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

We provide a minimum of 16 guaranteed hours each week; if you’d like to work fewer (to a minimum(IR-12) we have opportunities for this too.

We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of when your shifts will be.

We are happy to support flexibility for our colleagues; if your available times match closely we’ll still love to hear from you.

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety.

Be a part of the specialist, diverse team where everyone is welcome. Whether you want stability or flexibility or the opportunity to progress, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

Responsibilities

• You will be responsible for knowing your customers and serving them with passion and pride; giving great natural service.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information dames.
• Carrying out safe & legal checks on the desk you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste responsibly, following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors and ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Communicating clearly with Shift Leaders, Managers and Security.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking, and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Living our values, making everyone feel welcome and following our policies.

Qualifications

• A passion for delivering great service; greeting customers with a smile and serving them with pride.
• Ability to build rapport with customers, ensuring they leave with a great experience.
• Take initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be on time, well presented and ready to be a brand ambassador.
• Minimum 12 hours per week, ability to work up to 16+ hours per week.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Access to flexible working from day one.
• 10% off shop and 15% off pay day weekends via Colleague Clubcard (save up to £2,000 a year).
• Free wellbeing services.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Uniform provided and policies to support you at all life moments.
• Access to colleague networks for support from a variety of backgrounds.

Proud member of the Disability Confident employer scheme.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).