Tenancy Sustainment Officer

Niyaa People; Little Eaton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking Housing Association is looking for a Tenancy Sustainment Officer in Little Eaton, United Kingdom. This temporary role involves supporting individuals at risk of homelessness, managing a caseload, and assisting with financial management to ensure tenancy stability. Candidates should have experience in housing management, excellent communication skills, and a proactive approach to complex case management. The position offers hybrid working and a competitive hourly rate between £20 - £23.

Qualifications

• Experience supporting vulnerable tenants or those at risk of homelessness.
• Strong understanding of financial management and rent collection.
• Excellent communication skills for building rapport with tenants.

Responsibilities

• Manage a caseload and deliver high-quality service to tenants.
• Develop and implement Personal Housing Plans.
• Assist tenants in maximising income and managing finances.

Skills

Housing management experience

Understanding of welfare benefits

Excellent communication skills

Proactive problem-solving

Organizational skills

Job description

We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs.

Key Responsibilities of a Tenancy Sustainment Officer

• Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction.
• Process referrals and meet new customers to sign them up for the service.
• Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts.
• Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments.
• Offer advice on property safety, hygiene, and maintaining reasonable living standards.
• Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding.
• Handle safeguarding concerns in line with local policies.
• Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements.
• Maintain accurate, up-to-date records and case notes.

What We'd Love To See From You

• Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness.
• A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention.
• Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures.
• Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners.
• A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action.
• Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines.
• A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable.

What's On Offer

• Hybrid working
• Full time position
• Temporary contract
• Derby based office

This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact [e-mail]