Tenancy Sustainment and Move On Officer

Carrington West; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in North London is seeking a committed Tenancy Sustainment and Move On Officer to support households in temporary accommodation. The role involves managing caseloads, assisting with housing benefits, and facilitating the move to permanent homes. Ideal candidates show strong collaboration and communication skills while demonstrating a commitment to vulnerable residents. This position is integral for making a positive impact in the community and requires proactive involvement in the housing process.

Qualifications

• Experience managing a caseload of households.
• Ability to collaborate with various stakeholders.
• Knowledge of housing benefits and financial support.

Responsibilities

• Manage a caseload of households in temporary accommodation.
• Support customers to access housing benefit and financial assistance.
• Liaise with various internal council teams and partners.
• Assess housing needs and facilitate move-on into permanent accommodation.

Skills

Workload management

Collaboration skills

Clear communication

Commitment to supporting vulnerable residents

Job description

We are seeking a committed and motivated Tenancy Sustainment and Move On Officer to join a local authority in North London, playing a key role in supporting households in temporary accommodation. This is an opportunity to make a real difference by helping homeless families and single people move safely and sustainably from temporary accommodation into permanent homes.

In this role, you will manage a caseload of households for whom the council has a statutory homelessness duty. You will provide an end‑to‑end service, from initial placement into temporary accommodation through to successful move‑on into long‑term housing. This will include regular contact with customers, property visits, ensuring accommodation standards and health and safety compliance, and maintaining accurate case records.

You will work proactively to sustain tenancies by supporting customers to access housing benefit, discretionary housing payments and other financial support, as well as referring to specialist advice services where needed. You will also monitor changes in circumstances, respond to breaches of occupancy agreements, and work closely with investigation teams where concerns arise.

A key part of the role is supporting move‑on into permanent accommodation. This includes assessing housing needs, enabling access to choice‑based lettings, making direct offers where appropriate, accompanying customers to viewings and assisting with applications for furniture and resettlement grants.

You will liaise with internal council teams, managing agents, registered providers and voluntary and statutory partners, including Children’s and Adults’ Services, ensuring safeguarding responsibilities are met at all times.

We are looking for someone who can manage workload effectively, collaborate, communicate clearly with a wide range of stakeholders, and demonstrate a strong commitment to supporting vulnerable residents and delivering high‑quality housing services.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK‑wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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