Tenancy Support Officer

Town & Country Housing Group; Epsom; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A leading housing provider in Epsom is looking for a dedicated professional to provide tailored support to customers for successful tenancies. The role involves coordinating actions to assist clients facing various challenges and utilizing technology for efficiency. It offers a salary between £34,890 and £40,314, hybrid working arrangement, and a permanent contract. Applicants should be ready for travel across housing stock in Kent, Surrey, and Sussex.

Responsibilities

• Provide tailored support and advice to customers to maintain successful tenancies.
• Coordinate actions to assist with issues impacting tenancies like health and wellbeing.
• Utilize technology to meet customer needs and drive service efficiency.

Job description

Role Summary

• Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities.
• Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed.
• Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve.

Please note : We reserve the right to close this vacancy early if a suitable applicant is found.

Location: Epsom (Hybrid Working) – The role will be based at our Epsom office but will require travel across all of our housing stock (Kent, Surrey and Sussex)

Salary: £34,890 - £40,314

Hours: 35 hours per week

Contract: Permanent

Probation period: 6 months

Notice period: 1 month

Applications close: Friday 23 January 2026

Interview date: Friday 30 January 2026

For more information or to apply, please click 'apply now