Temporary Customer Service Representative - Manchester

Love Success Recruitment; Manchester; On-site; GBP 17,000 - 22,000; Full time

Job summary

Love Success Recruitment is seeking a Temporary Customer Service Representative in Manchester to support visa application processing. You will greet customers, assist with forms, collect biometric data, and handle inquiries in a fast-paced, collaborative environment.

Contract is for 3 months, 37.5 hours per week on a rota basis, with a pay rate of £13.50 per hour plus holiday pay accrual. A valid DBS certificate and immediate availability are essential.

Qualifications

• Proven experience in a customer-facing role.
• The ability to stay calm and professional under pressure.
• Strong communication skills and a patient, supportive approach.
• Experience working in a fast-paced, collaborative environment.
• A valid DBS certificate (required) and immediate availability.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Job description

Temporary Customer Service Representative - Manchester

Location: Manchester
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 Months
Hours: 37.5 hours per week, rota basis

• Monday - Friday: 8am-4pm and/or 10am-6pm
• Saturday: 8.00am - 4.00pm - 2 / 4 Saturdays per month

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You'll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.