Temporary Customer Service Representative - Aberdeen

Love Success Recruitment; Aberdeen City; On-site; GBP 17,000 - 22,000; Full time

Job summary

Love Success Recruitment in Aberdeen (office-based) is seeking a Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Role features include 37.5 hours per week, Monday to Friday 9am–5pm, immediate start, 3-month duration with potential extension, and a pay of £13.50 per hour plus holiday accrual.

Qualifications

• Experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Excellent communication and listening skills.
• Proactive and adaptable to a fast-paced environment.
• Willingness to go the extra mile.

Responsibilities

• Greet and assist customers through the visa application process.
• Help applicants complete and check forms.
• Collect biometric data and required documents.
• Follow administrative and filing procedures.
• Use computer systems to guide workflow.
• Resolve queries and complaints with diplomacy.

Skills

Customer-facing

Calm under pressure

Communication

Teamwork

Can-do attitude

Job description

Location: Aberdeen (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours: 37.5 hours per week | Monday to Friday: 9am - 5pm

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.