Temporary Part Time Customer Service Advisor - Vali

JAM Recruitment Ltd; Greater London; On-site; GBP 17,000 - 24,000; Part time

Job summary

Vali in Wandsworth is seeking a personable Customer Service Advisor for a temporary part-time position. The role supports visa applications, greets applicants, assists with forms, and collects biometric information. DBS clearance and immediate availability are essential.

Shifts run Monday to Friday 7.30am–11.30am and Saturdays 8.45am–12.45pm, with an hourly rate up to £15.00 and holiday pay accrual. This is a client-facing role in a fast-paced administrative environment.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Strong communication and customer care skills.
• A valid DBS certificate is required for screening.

Responsibilities

• Greeting and assisting applicants throughout the application process.
• Helping applicants complete and check forms accurately.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling queries and complaints with diplomacy and confidence.

Skills

Customer facing

Calm under pressure

Communication

DBS check

Job description

This temporary part-time Customer Service Advisor role with Vali in Wandsworth suits someone personable, proactive and adaptable. Working Monday to Friday, 7.30am to 11.30am, plus Saturdays, 8.45am to 12.45pm, the postholder greets applicants, helps complete and check forms, collects biometric information and documentation, and follows structured administrative processes for visa applications and renewals. A valid DBS certificate and immediate availability are essential. Strong communication, accuracy and customer care skills matter daily. The contract runs three months, possibly longer, paying up to £15.00 per hour through Love Success PLC, with holiday pay accrual.

Location: Wandsworth Pay: £15 per hour + holiday pay accrual Duration: 3 months with possibility of extension Shifts: Monday to Friday 7.30am - 11.30am andamp; Saturdays 8.45am - 12.45pm Requirement: Valid DBS certificate Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

You''ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.