Temporary Customer Service Representative - Aberdee

JAM Recruitment Ltd; Aberdeen City; On-site; GBP 26,000 - 27,000; Full time

Job summary

Love Success PLC is seeking a Temporary Customer Service Representative for an office-based assignment in Aberdeen. The role supports visa applications and renewals, serving as the first point of contact to ensure a smooth, professional experience for applicants.

You will handle inquiries, guide applicants through forms, and maintain accurate records. Ideal candidates bring proven customer-facing experience, calm professionalism under pressure, and a proactive, collaborative attitude.

Qualifications

• Proven experience in a customer-facing role.
• Calm and professional under pressure.
• Experience in a fast-paced, collaborative environment.
• Excellent communication and a patient approach.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Support applicants with completing and checking forms.
• Collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use computer-based systems to guide workflow.
• Handle customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Under pressure

Can-do attitude

Fast-paced

Communication skills

DBS certificate

Job description

Temporary Customer Service Representative - Aberdee

Love Success PLC seeks a Temporary Customer Service Representative - Aberdee for an office-based assignment in Aberdeen, paying up to £13.50 per hour plus holiday accrual. This three-month contract, with possible extension, involves 37.5 hours weekly, Monday to Friday, 9am to 5pm. Immediate availability and a valid DBS certificate are essential.

Location: Aberdeen (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours: 37.5 hours per week | Monday to Friday: 9am - 5pm

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.