Temporary Customer Service Agent - Valid DBS required

Love Success Recruitment; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday pay accrual

Job summary

Love Success Recruitment in Belfast is seeking a personable Customer Service Representative to support visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional experience throughout their visit.

Immediate availability essential, with a 3-month contract and extension potential. The role offers £13.50 per hour plus holiday pay accrual, Monday to Friday, 8am - 4:30pm, requiring a valid DBS certificate.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• A valid DBS certificate is required as part of the screening process.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Can-do attitude

Fast-paced environment

Strong communication

Job description

Location: Belfast
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Shifts: Monday to Friday 8am - 4.30pm
Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.