Temporary Part Time Customer Service Representative

JAM Recruitment Ltd; Birmingham; On-site; GBP 18,000 - 21,000; Part time

Job summary

Love Success in Birmingham is seeking a personable and proactive Temporary Part Time Customer Service Representative to support visa applications and renewals. You will be the first point of contact, guiding applicants through their visit, with a 20-hour weekly rota and 3pm-7pm on weekdays plus weekend shifts.

Immediate start is required for this office-based role.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Strong communication skills and patience.
• Experience working in a fast-paced, collaborative environment.
• Attention to detail and accuracy.
• DBS certificate is required as part of screening.

Responsibilities

• Greet and assist customers throughout the application process.
• Support applicants with completing and checking forms.
• Collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use a computer-based system to guide workflow.
• Handle customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing experience

Calm under pressure

Communication skills

Patience

Fast-paced environment experience

Team collaboration

Job description

A Temporary Part Time Customer Service Representative is required in Birmingham for a three-month assignment, with possible extension, paying up to £13.50 per hour plus holiday accrual. You will handle visa applications and renewals as the first point of contact, guiding applicants through their visit. Working 20 hours weekly on a rota covering weekdays 3pm-7pm and alternate weekends, you will greet clients, check forms, and ensure a professional service. Excellent communication, patience, and attention to detail are essential, alongside a valid DBS certificate. Immediate availability is required for this office-based role.

Location: Birmingham (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours: 20 hours per week, rota basis

Monday to Friday: 3pm-7pm

Saturday and Sunday: 9:00 am - 5:00 pm.

2 / 4 Saturdays and/or Sundays per month

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.