Temporary Customer Service Agent - Valid DBS requir

JAM Recruitment Ltd; Belfast City; On-site; GBP 15,000 - 22,000; Full time

Job summary

Love Success PLC in Belfast is seeking a proactive, personable Customer Service Agent to support visa applications. You will greet applicants, assist with forms, collect biometric data, and keep filing organized while working Monday to Friday, 8am to 4:30pm.

A valid DBS certificate is required. The contract runs for three months with possible extension and pays £13.50 per hour plus accrued holiday; immediate availability is essential.

Qualifications

• Proven experience in a customer-facing role.
• Must hold a valid DBS certificate.
• Availability for immediate start.

Responsibilities

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

Skills

Customer service experience

DBS certificate

Excellent communication

Attention to detail

Job description

This temporary position in Belfast suits a proactive, personable Customer Service Agent who holds a valid DBS certificate and can start immediately. Working Monday to Friday, 8am to 4.30pm, the successful candidate greets applicants, assists with visa forms, gathers biometric information, and maintains structured filing. Strong communication, accuracy, and adaptability are essential for guiding customers through each stage of their visit. Offered through Love Success PLC, the contract runs three months with possible extension, paying £13.50 hourly plus accrued holiday. Applicants must demonstrate prior clearance and availability at short notice. Location: Belfast Pay: £13.50 per hour + holiday pay accrual Duration: 3 months with possibility of extension Shifts: Monday to Friday 8am - 4.30pm Requirement: Valid DBS certificate Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.