Temporary Customer Service Representative - Edinbur

JAM Recruitment Ltd; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Job summary

JAM Recruitment Ltd in Edinburgh is seeking a Temporary Customer Service Representative to support visa applications and renewals from an office-based location, with an immediate start for three months at up to £13.50 per hour. This office-based role in Edinburgh requires accuracy and courteous communication to guide applicants through the visa process.

You will greet clients, assist with form completion, collect and verify documents, and handle queries on a 37.5 hour weekly rota that includes

Qualifications

• Experience in a customer-facing role.
• Strong communication and organisational skills.
• DBS certificate required for screening.

Responsibilities

• Greet clients and guide them through visa application processes.
• Assist applicants with completing and checking forms.
• Verify documentation for accuracy and completeness.
• Handle inquiries and route issues with professionalism.

Skills

Customer service

Communication

Organisation

DBS certificate

Job description

Temporary Customer Service Representative - Edinburgh position based in Edinburgh offers an immediate start for three months, paying up to £13.50 per hour plus holiday accrual.

You will handle visa applications and renewals as the primary contact for applicants, guiding them through each stage of their visit.

This office-based role requires a valid DBS certificate and involves 37.5 hours weekly on a rota, including some Saturdays, with shifts between 8:00am and 5:30pm.

Your duties include greeting clients, helping with form completion, and verifying documentation for accuracy.

Strong communication skills, patience, and adaptability are essential for managing varied customer needs efficiently.

Prior administrative or customer-facing experience proves advantageous.

Location: Edinburgh (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 Months

Hours: 37.5 hours per week, rota basis

Monday to Wednesday: 8:00am - 4:30pm

Thursday and Friday: 9:00am - 5:30pm

Saturday: 8:00am - 4:00pm / 2-4 Saturdays per month

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

You''ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.