Temporary Part Time Customer Service Advisor - Valid DBS

Love Success Recruitment; Greater London; On-site; GBP 18,000 - 23,000; Part time

Job summary

Love Success Recruitment in London is seeking a personable Customer Service Representative to support visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional experience throughout their visit.

The role involves greeting customers, helping complete forms, collecting biometric data and documents, and guiding applicants through a structured admin process.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• Valid DBS certificate is required as part of the screening process.

Responsibilities

• Greeting and assisting customers throughout the application process
• Assisting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

Skills

Customer-facing

Communication skills

Calm under pressure

Teamwork

Education

DBS Certificate

Job description

Job Details

• Location: Wandsworth
• Pay: £15 per hour + holiday pay accrual
• Duration: 3 months with possibility of extension
• Shifts: Monday to Friday 7.30am - 11.30am & Saturdays 8.45am - 12.45pm
• Requirement: Valid DBS certificate
• Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.