Temporary Customer Service Administrator

Office Angels; Aberdeen City; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme option

28 days paid annual leave

Job summary

Office Angels in Aberdeen is seeking a friendly Customer Service Administrator on a temporary basis. You will handle vehicle bookings, answer enquiries, and ensure customers receive a positive experience from start to finish.

This fast-paced role requires a confident communicator who thrives in a busy environment and enjoys building rapport with customers.

Qualifications

• Previous customer service or administration experience is essential.
• Excellent telephone manner and communication skills.
• Strong organisational and time management skills.
• Good IT skills, including Microsoft Office.
• The ability to multitask and work effectively in a busy environment.
• A positive, personable and customer-focused approach to the role.

Responsibilities

• Answering incoming customer calls and providing excellent service.
• Updating customer records and booking systems accurately.
• Providing customers with updates and information regarding appointments.
• Managing email enquiries, and general administrative tasks.
• Liaising with internal teams to ensure smooth scheduling and service delivery.
• Always delivering a high level of customer service.

Skills

Customer service

Organization

Multitasking

Communication

Time management

Tools

Microsoft Office

Job description

Customer Service Administrator (Temporary)

Aberdeen
Full-Time | Temporary Role
Monday to Friday, 7:30am - 5:00pm
Pay rate: £13.50 per hour

Are you someone who enjoys helping people, keeping organised and being at the heart of a busy operation? We're looking for a friendly and proactive Customer Service Administrator to join our client's team in Aberdeen on a temporary basis.

This is a varied and fast-paced role. You'll be the first point of contact for customers, helping them arrange vehicle bookings, answering enquiries and ensuring they receive a positive experience from start to finish. If you're a confident communicator who thrives in a busy environment and enjoys building rapport with customers, we'd love to hear from you.

The Role

As a Customer Service Administrator, you'll play a key role in keeping the day-to-day operation running smoothly. From answering incoming calls and scheduling vehicle appointments to updating records and supporting the wider team, you'll be an important part of delivering an efficient and professional service to customers. This role is ideal for someone who enjoys multitasking, problem-solving and providing excellent customer care.

Key Responsibilities:

• Answering incoming customer calls and providing excellent service
• Updating customer records and booking systems accurately
• Providing customers with updates and information regarding appointments
• Managing email enquiries, and general administrative tasks
• Liaising with internal teams to ensure smooth scheduling and service delivery
• Always delivering a high level of customer service

Candidate Requirements:

• Previous customer service or administration experience is essential.
• Excellent telephone manner and communication skills
• Strong organisational and time management skills.
• Good IT skills, including Microsoft Office
• The ability to multitask and work effectively in a busy environment
• A positive, personable and customer-focused approach to the role.

What's on Offer?

• Immediate start available
• Full-time hours, Monday to Friday
• Supportive team environment
• Opportunity to gain valuable experience with a well-established business

If you're an organised and personable individual looking for your next temporary opportunity in Aberdeen, we'd love to hear from you.

Why Temp with Office Angels?

Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after.
• Access to discount vouchers with many high street brands
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)
• Statutory Sick Pay in the unfortunate event you find yourself under the weather
• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency.

Office Angels are an equal opportunities employer.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.