Visa Applications Support Specialist – Customer Care

Love Success Recruitment; Aberdeen City; On-site; GBP 17,000 - 22,000; Full time

Job summary

Love Success Recruitment in Aberdeen (office-based) is seeking a Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Role features include 37.5 hours per week, Monday to Friday 9am–5pm, immediate start, 3-month duration with potential extension, and a pay of £13.50 per hour plus holiday accrual.

Qualifications

• Experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Excellent communication and listening skills.
• Proactive and adaptable to a fast-paced environment.
• Willingness to go the extra mile.

Responsibilities

• Greet and assist customers through the visa application process.
• Help applicants complete and check forms.
• Collect biometric data and required documents.
• Follow administrative and filing procedures.
• Use computer systems to guide workflow.
• Resolve queries and complaints with diplomacy.

Skills

Customer-facing

Calm under pressure

Communication

Teamwork

Can-do attitude

Job description

Love Success Recruitment in Aberdeen (office-based) is seeking a Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Role features include 37.5 hours per week, Monday to Friday 9am–5pm, immediate start, 3-month duration with potential extension, and a pay of £13.50 per hour plus holiday accrual.