Temporary Customer Service Advisor

Michael Page (UK); Oldham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a well-established organization in the property industry as a Temporary Customer Service Advisor. This role offers the chance to engage directly with customers, ensuring their needs are met while handling various tasks related to repairs and appointments. With a focus on excellence and customer satisfaction, you'll be part of a dynamic team that values attention to detail and effective communication. The position promises a competitive hourly rate and the potential for extension or permanent placement. If you're organized, detail-oriented, and ready for a rewarding challenge, this opportunity is for you.

Benefits

Competitive hourly rate

Great working patterns (Mon - Fri 08:30am - 16:30pm)

Chance to be extended or go permanent

Qualifications

• Experience in customer service or helpdesk roles is essential.
• Strong communication skills are required for effective customer interactions.

Responsibilities

• Handle incoming calls from customers reporting repairs.
• Monitor the live board to ensure full utilization of operatives.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Microsoft Office Suite

SAP Experience

Planning and Organizing

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

SAP

Job description

• 5 months temporary role
• Weekly pay & competitive hourly rate

About Our Client

Our client is a well-established, large organisation within the property industry. They are known for their commitment to excellence and a strong focus on customer satisfaction. They're based in England and have a broad network across the country.

Job Description

Carry out various tasks to a high standard as instructed, including but not limited to:

• Handling incoming calls from customers reporting repairs
• Monitor the live board to ensure the operative / engineer is fully utilized throughout the day
• Arranging follow on appointments for any jobs not completed on first visit.
• Allocate Emergencies throughout the day
• Closing jobs in the system complete or cancelled as the day unfolds.
• Work from the CSC as and when required Back End Planner
• Clear any jobs flagged as no access (48 hours)
• Appointing any jobs that are unappointed in the system
• Planning appointments for any Legal Disrepair Jobs
• Dealing with any Out of Hours jobs including payments.
• Raising Purchase orders as required.

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Experience within customer service or a helpdesk role
• Excellent communication skills - written and verbal
• Customer facing / customer service orientation
• Ability to plan and organise
• Attention to detail and accuracy
• Good computer skills
  • experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
  • experience of SAP beneficial
• Ability to prioritise works
• Ability to work as part of a team but also act independently as required
• Can commit to a 5 month temporary role

What's on Offer

In return, our client can offer:

• Competitive hourly rate
• Great working patterns (Mon - Fri 08:30am - 16:30pm)
• Chance to be extended or go perm!