Temporary Customer Service Advisor

Michael Page (UK); Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the not-for-profit sector is seeking a dedicated Temporary Customer Service Advisor to enhance customer satisfaction and support community initiatives. This role offers the chance to engage with customers through various channels, providing timely information and resolving inquiries with professionalism. In a supportive and collaborative environment, you will contribute to team efforts aimed at improving service processes while gaining valuable experience in a rewarding sector. If you are passionate about making a difference and delivering exceptional service, this opportunity is perfect for you.

Benefits

Competitive hourly rate

Professional development opportunities

Flexible work arrangements

Supportive team environment

Qualifications

• Strong customer service orientation and excellent communication skills.
• Ability to problem-solve and handle customer complaints effectively.

Responsibilities

• Respond to customer enquiries via phone, email, and social media.
• Resolve customer complaints and document interactions.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Tools

Customer relationship management software

Job description

• 3 - 4 MONTH TEMP ROLE
• COMPETITIVE HOULRY RATE & WEEKLY PAY

About Our Client

Our client is a medium-sized organisation in the not-for-profit industry with a strong commitment to improving the lives of individuals and communities. This organisation prides itself on its customer-centred approach and ability to make a positive impact.

Job Description

• Respond to customer enquiries via phone, email, and social media platforms
• Provide accurate and timely information to customers
• Resolve customer complaints professionally
• Collaborate with team members to improve customer service processes
• Maintain a high level of product and service knowledge
• Document customer interactions for record keeping
• Contribute to team meetings and training sessions
• Adhere to all company policies and procedures

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• A strong customer service orientation
• Excellent communication and interpersonal skills
• The ability to problem-solve and handle customer complaints
• Proficiency in using customer relationship management software
• A proactive attitude and the ability to work as part of a team

What's on Offer

• An hourly rate of £15.30 - £18.70
• The opportunity to work in a rewarding not-for-profit sector
• A supportive and collaborative team environment
• Professional development opportunities
• Flexible work arrangements

This is a fantastic opportunity for a dedicated Temporary Customer Service Advisor to make a difference in the not-for-profit sector. We encourage you to apply if you are passionate about providing exceptional customer service.