Customer Service Advisor - Career Development. Toyota

Lexus Leicester; Stockport; On-site; GBP 28,000 - 41,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Advisor with a prestigious automotive brand. In this key role, you will connect with customers, ensuring their needs are met and expectations managed throughout their vehicle journey. This position offers a pathway for career development within a supportive and innovative environment. Join a team that values customer satisfaction and employee growth, and be part of a company that invests in its people and technology. If you have a passion for customer service and a drive to excel, this is the perfect role for you.

Benefits

Monthly Bonus

Service Plan

Staff Car Scheme

Contributory Pension

Life Assurance Scheme

Training and Development

Career Progression

Car Benefit Scheme

Qualifications

• Essential previous customer service experience.
• Ability to thrive in a busy, high-pressure environment.

Responsibilities

• Act as a central point of contact for customer care and vehicle support.
• Guide customers to suitable aftersales packages and provide estimates.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer Service Experience

Organizational Skills

Interpersonal Skills

IT Skills (MS Word, PowerPoint, Excel)

Job description

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Customer Service Advisor - Career Development. Toyota

Toyota

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• Stockport, UK
• £28,165 - £40,165 yearly
• May 06, 2025

Customer Service Full time

Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Advisor to join our award-winning team.

We’re committed to providing our employees with a great experience, supporting them to be the best they can be. We believe our passionate, enthusiastic, and talented people are key to our success, and are proud to be voted by our employees as an employer of choice.

We welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service.

If that sounds like you, keep reading. Your future starts here…

Role Info

Customer Service Advisor
Stockport
£28,165 Basic Plus Monthly Bonus and Service Plan
Commission (OTE £40,165 Uncapped)
Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and ongoing development with the Academy, Opportunity for career progression, Plus other benefits including a Car Benefit Scheme

About Us

The RRG Group, established in 1967, has grown into a successful Dealer Group across the North West and West Yorkshire, selling a wide range of vehicles including Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG, and Skoda. We are dedicated to customer satisfaction and employee development.

Joining us as a Customer Service Advisor offers the opportunity to develop your career with a prestigious company like Toyota, which invests heavily in R&D and innovation.

The Customer Service Advisor Role

Customers spend more time with the service department than sales, making this a key customer-facing role. You will be the connection to the brand and values, ensuring customer issues are resolved and expectations managed throughout the vehicle lifecycle.

Key Responsibilities

• Be a central point of contact for customer care and vehicle support, collaborating with sales, parts, and technicians
• Understand service/repair requirements and guide customers to suitable aftersales packages
• Provide accurate estimates and schedule work accordingly
• Track and report issues affecting customer satisfaction or team targets
• Encourage the sale of Toyota parts and accessories
• Ensure opportunities for customer engagement are maximized by other teams
• Follow up with customers post-service to ensure satisfaction

About You

• Previous customer service experience is essential
• Highly organized with attention to detail
• Flexible, proactive, and hardworking
• Strong interpersonal skills and approachable
• Ability to thrive in a busy, high-pressure environment
• Good IT skills (MS Word, PowerPoint, Excel)

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Experience / Background / Previous Roles May Include

Customer Service, Customer Support, Sales, Receptionist, Sales Advisor, Retail, Hospitality, Client Support, Customer Service Executive.

Application notice: We take your privacy seriously. Your data may be contacted via email, text, or phone, and is processed by our talent partner RR (Recruitment Revolution) under their Data Privacy Policy.

Brand

Toyota

Centre Name

RRG Toyota

About Toyota

As a renowned global brand, Toyota emphasizes continuous improvement ('kaizen') in all aspects. We prioritize our people, offering top-tier automotive training and development opportunities. Join Toyota to be part of an innovative brand and make a positive impact at your retailer.