Temporary Customer Service Advisor

Michael Page (UK); Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Leeds is seeking a Temporary Customer Service Advisor to respond to customer inquiries via calls and emails. This role requires a strong customer service background, communication skills, and the ability to multitask in a busy environment. Candidates should be able to manage customer records accurately and resolve issues promptly. This office-based position offers competitive hourly pay and the potential for future opportunities based on performance.

Benefits

Competitive hourly pay

Supportive team environment

Opportunity for further opportunities

Qualifications

• Experience in a customer service role is essential.
• Good communication and interpersonal skills are necessary.
• Must be proficient in CRM software or similar systems.
• Ability to prioritize tasks in a fast-paced environment.
• Requires problem-solving skills and customer focus.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Maintain customer interaction records accurately.
• Resolve customer issues promptly.
• Collaborate with team members effectively.
• Provide accurate product information to customers.
• Escalate complex issues to the appropriate department.

Skills

Previous experience in a customer service role

Strong communication and interpersonal skills

Proficiency in using CRM software

Ability to multitask

Problem-solving skills

Attention to detail

Job description

• 3 to 4 temp to perm opportunity
• Weekly pay

About Our Client

The employer is a well‑established organisation within the business services industry. Known for its commitment to excellence, the company operates as a medium‑sized enterprise and offers a professional work environment focused on delivering exceptional customer service.

Job Description

• Respond to customer inquiries through inbound calls and emails.
• Maintain accurate records of customer interactions and transactions in the system.
• Resolve customer issues by providing appropriate solutions and alternatives within a timely manner.
• Collaborate with team members to address customer concerns effectively.
• Stay informed about the company’s products and services to provide accurate information to customers.
• Escalate complex or unresolved issues to the appropriate department or manager as needed.
• Support the team in achieving service level agreements and performance targets.
• Contribute to a positive customer experience by maintaining a polite and professional approach at all times.

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software or similar systems.
• Ability to multitask and prioritise tasks effectively in a fast‑paced environment.
• Problem‑solving skills and a customer‑focused mindset.
• Attention to detail and accuracy in handling customer information.
• Can commit to an immediate start temp to perm role.

Please note this role is a fully office based position.

What’s on Offer

• Competitive hourly pay & weekly pay.
• Opportunity to gain experience within a reputable business services organisation in Leeds.
• Temporary position with potential for further opportunities based on performance.
• Supportive and professional team environment.

If you are a dedicated customer service professional based in Leeds and are seeking a temporary role in the business services sector, we encourage you to apply today!