Temp-to-Perm Customer Service Admin – Cardiff

Brook Street; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Brook Street in Cardiff is seeking a Customer Services Administrator for a 3-month temporary contract. The role supports order processing, quotations, and customer inquiries, contributing to smooth day-to-day operations.

The successful candidate will have experience in administration or customer service, strong IT skills with Office, and a proactive, team‑oriented approach. Cardiff-based role with potential temp-to-perm opportunities.

Qualifications

• Experience in administration, customer service, sales support, or order processing.
• Strong IT skills including Word, Excel, and Outlook.
• Excellent written and verbal communication; organized and detail oriented.

Responsibilities

• Process customer orders accurately and efficiently.
• Prepare quotations and support account administration.
• Respond to customer inquiries via phone and email.
• Coordinate product returns, warranties, and collections.
• Monitor shared customer service inbox and follow up on quotations.

Skills

Customer Service

Administration

Order Processing

MS Office

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Brook Street in Cardiff is seeking a Customer Services Administrator for a 3-month temporary contract. The role supports order processing, quotations, and customer inquiries, contributing to smooth day-to-day operations.

The successful candidate will have experience in administration or customer service, strong IT skills with Office, and a proactive, team‑oriented approach. Cardiff-based role with potential temp-to-perm opportunities.