Customer Service & Admin Coordinator (Temp-to-Perm)

Confidential; Scotland; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Onsite parking

Casual dress code

In-house training provided

Job summary

Confidential in Scotland is seeking a Customer Service Administrator to join their office-based team on a full-time basis. This temporary role offers the view to go perm and provides in-house training within a friendly environment.

You will handle customer inquiries by phone and email, process sales orders, prepare quotations, and track orders to ensure timely delivery. You’ll be the main contact for queries and assist with payments and invoice issues in a supportive team.

Qualifications

• Excellent communication skills, both spoken and written.
• Friendly, professional phone manner.
• Strong attention to detail and confidence working with numbers.
• Ability to stay organised during busy periods.
• Experience in customer service and administration roles preferred.

Responsibilities

• Handle customer inquiries via phone and email.
• Process sales orders and prepare quotations.
• Track orders to ensure timely delivery.
• Be the primary point of contact for customer queries.
• Manage account monitoring, including chasing payments and resolving invoice issues.

Skills

Excellent communication

Phone etiquette

Attention to detail

Organisational skills

Customer service experience

Job description

Confidential in Scotland is seeking a Customer Service Administrator to join their office-based team on a full-time basis. This temporary role offers the view to go perm and provides in-house training within a friendly environment.

You will handle customer inquiries by phone and email, process sales orders, prepare quotations, and track orders to ensure timely delivery. You’ll be the main contact for queries and assist with payments and invoice issues in a supportive team.