Customer Service Administrator

JDR Recruitment; Carmarthen; On-site; GBP 24,000 - 30,000; Full time

Job summary

JDR Recruitment is recruiting on behalf of our client for a Customer Service Administrator to join their growing team in Carmarthen. This temporary-to-permanent role requires strong administrative skills and a proactive, customer-focused mindset.

You will handle customer enquiries, support the Sales Department, maintain CRM records and coordinate across departments to ensure timely responses and accurate data. Office-based in Carmarthen with standard 8:00am–5:00pm hours.

Qualifications

• Excellent customer service skills and a professional telephone manner.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• Flexible approach and a positive, can-do attitude.
• Ability to remain calm and effective under pressure.
• Previous administration experience.
• Good working knowledge of Microsoft Office packages.
• Confidence using computer systems and updating customer records.
• Own transport required due to location of office

Responsibilities

• Handling customer and vendor enquiries by telephone and email.
• Providing administrative support to the Sales Department.
• Liaising with internal departments to ensure effective communication.
• Carrying out waste pre-acceptance procedures.
• Preparing, generating and sending customer quotations.
• Managing diaries, appointments and schedules.
• Supporting sales canvassing activities.
• Preparing schedules and reports for colleagues, managers and directors.
• Updating and maintaining CRM systems and customer records.
• Answering incoming telephone calls and responding to emails promptly.
• Completing general administrative duties as required.
• Ensuring work is completed accurately and within agreed deadlines.

Skills

Customer service

Administrative skills

Microsoft Office

CRM systems

Organisational skills

Communication

Tools

CRM software

Job description

Customer Service Administrator

Location: Carmarthen, Wales

Pay: £26,906.28 per year

Job Type: Full-time, Temporary to Permanent

Working Hours: Between 8:00am and 5:00pm

Job Description

JDR Recruitment is recruiting on behalf of our client for a Customer Service Administrator to join their growing team in Carmarthen.

This is an excellent opportunity for an organised, proactive and customer-focused individual to join an established business during an exciting period of growth and change.

The role is offered on a temporary-to-permanent basis, providing the opportunity for the successful candidate to secure a permanent position following an initial temporary period.

Our client is looking for someone with strong administrative skills, excellent attention to detail and a positive, can-do attitude to support their expanding Sales Department.

Key Responsibilities

• Handling customer and vendor enquiries by telephone and email.
• Providing administrative support to the Sales Department.
• Liaising with internal departments to ensure effective communication.
• Carrying out waste pre-acceptance procedures.
• Preparing, generating and sending customer quotations.
• Managing diaries, appointments and schedules.
• Supporting sales canvassing activities.
• Preparing schedules and reports for colleagues, managers and directors.
• Updating and maintaining CRM systems and customer records.
• Answering incoming telephone calls and responding to emails promptly.
• Completing general administrative duties as required.
• Ensuring work is completed accurately and within agreed deadlines.

The Ideal Candidate

The successful candidate will have:

• Excellent customer service skills and a professional telephone manner.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and meet deadlines.
• A flexible approach and a positive, can-do attitude.
• The ability to remain calm and effective under pressure.
• Previous administration experience.
• Good working knowledge of Microsoft Office packages.
• Confidence using computer systems and updating customer records.
• Own transport required due to location of office

Working Hours

Normal working hours will fall between 8:00am and 5:00pm.

Flexibility is essential, as the successful candidate will be required to provide cover for alternative administrative shifts during periods of staff sickness and annual leave.

Why Apply?

• £26,906.28 annual salary.
• Temporary-to-permanent opportunity.
• The chance to join a growing business during an exciting period of change.
• A varied administrative role supporting a busy Sales Department.
• The opportunity to develop your skills and progress into a permanent position.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.