Customer Service Administrator

Brook Street; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Brook Street in Cardiff is seeking a Customer Services Administrator for a 3-month temporary contract. The role supports order processing, quotations, and customer inquiries, contributing to smooth day-to-day operations.

The successful candidate will have experience in administration or customer service, strong IT skills with Office, and a proactive, team‑oriented approach. Cardiff-based role with potential temp-to-perm opportunities.

Qualifications

• Experience in administration, customer service, sales support, or order processing.
• Strong IT skills including Word, Excel, and Outlook.
• Excellent written and verbal communication; organized and detail oriented.

Responsibilities

• Process customer orders accurately and efficiently.
• Prepare quotations and support account administration.
• Respond to customer inquiries via phone and email.
• Coordinate product returns, warranties, and collections.
• Monitor shared customer service inbox and follow up on quotations.

Skills

Customer Service

Administration

Order Processing

MS Office

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Customer Services Administrator Cardiff | Full-Time | 3-Month Temporary Contract | Potential Temp-to-Perm Opportunity

We're recruiting for a Customer Services Administrator to join a well-established and supportive business in Cardiff on an initial 3-month temporary contract, with the potential for the role to become permanent for the right candidate.

This is a fantastic opportunity for someone who enjoys a varied role, thrives on helping customers, and takes pride in keeping operations running smoothly.

Whether you have experience in customer service, sales support, order processing, or administration, we'd love to hear from you.

The Role Key responsibilities include:

• Processing customer orders accurately and efficiently
• Preparing customer quotations and supporting account administration
• Responding to customer enquiries via phone and email
• Coordinating product returns, warranties, and customer collections
• Monitoring and managing a shared customer service inbox
• Following up on customer quotations and sales opportunities
• Supporting complaint logging and resolution processes
• Processing despatch notes and invoicing documentation
• Producing reports and carrying out data entry tasksProviding reception and switchboard cover when required
• Scheduling meetings and assisting with general office administration
• Managing office supplies, incoming post, and day-to-day office support tasks

About You You'll ideally have:

• Previous experience within administration, customer service, sales support, or order processing
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• The ability to prioritise workloads and manage multiple tasks effectively
• A positive and professional approach to customer service
• The ability to work independently and collaboratively within a team