Sales Admin & Customer Support (Temp to Perm)

JDR Recruitment; Carmarthen; On-site; GBP 24,000 - 30,000; Full time

Job summary

JDR Recruitment is recruiting on behalf of our client for a Customer Service Administrator to join their growing team in Carmarthen. This temporary-to-permanent role requires strong administrative skills and a proactive, customer-focused mindset.

You will handle customer enquiries, support the Sales Department, maintain CRM records and coordinate across departments to ensure timely responses and accurate data. Office-based in Carmarthen with standard 8:00am–5:00pm hours.

Qualifications

• Excellent customer service skills and a professional telephone manner.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• Flexible approach and a positive, can-do attitude.
• Ability to remain calm and effective under pressure.
• Previous administration experience.
• Good working knowledge of Microsoft Office packages.
• Confidence using computer systems and updating customer records.
• Own transport required due to location of office

Responsibilities

• Handling customer and vendor enquiries by telephone and email.
• Providing administrative support to the Sales Department.
• Liaising with internal departments to ensure effective communication.
• Carrying out waste pre-acceptance procedures.
• Preparing, generating and sending customer quotations.
• Managing diaries, appointments and schedules.
• Supporting sales canvassing activities.
• Preparing schedules and reports for colleagues, managers and directors.
• Updating and maintaining CRM systems and customer records.
• Answering incoming telephone calls and responding to emails promptly.
• Completing general administrative duties as required.
• Ensuring work is completed accurately and within agreed deadlines.

Skills

Customer service

Administrative skills

Microsoft Office

CRM systems

Organisational skills

Communication

Tools

CRM software

Job description

JDR Recruitment is recruiting on behalf of our client for a Customer Service Administrator to join their growing team in Carmarthen. This temporary-to-permanent role requires strong administrative skills and a proactive, customer-focused mindset.

You will handle customer enquiries, support the Sales Department, maintain CRM records and coordinate across departments to ensure timely responses and accurate data. Office-based in Carmarthen with standard 8:00am–5:00pm hours.