Customer Support & Orders Administrator (Temp‑to‑Perm)

RE Resource Group; Gloucester; On-site; GBP 21,000 - 24,000; Full time

Job summary

RE Resource Group in Gloucester is seeking a Customer Support Administrator to join their team on a temporary-to-permanent basis. The role involves handling customer enquiries, processing orders and supporting a busy customer service function.

You will work 37.5 hours per week, Monday to Friday, using Microsoft Office and internal systems. The successful candidate will have customer service/administration experience and a courteous telephone manner.

Qualifications

• Experience in customer service, customer support or administration.
• Excellent communication and telephone manner.
• Strong organisational skills and attention to detail.
• Proficient IT skills with Microsoft Office.

Responsibilities

• Handle customer enquiries via telephone and email.
• Process customer orders accurately from start to finish.
• Resolve issues by working with internal teams.
• Maintain accurate records and update internal systems.
• Support the wider team to ensure a positive customer experience.

Skills

Customer service

Administration

Telephone etiquette

IT skills

Tools

Microsoft Office

Internal systems

Job description

RE Resource Group in Gloucester is seeking a Customer Support Administrator to join their team on a temporary-to-permanent basis. The role involves handling customer enquiries, processing orders and supporting a busy customer service function.

You will work 37.5 hours per week, Monday to Friday, using Microsoft Office and internal systems. The successful candidate will have customer service/administration experience and a courteous telephone manner.