Customer Service Administrator

Confidential; Glasgow; Hybrid; GBP 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Hybrid working after training

Full training provided

12-month temporary contract

Office in Glasgow

Zusammenfassung

Confidential in Glasgow is seeking a Customer Service Administrator to join a busy team on a 12-month temporary contract, with hybrid working after initial training. The role focuses on administration and occasional customer contact, handling requests, updating records and supporting operational processes.

An excellent fit for someone who values accuracy, clear communication and a proactive approach. The position offers an initial training period in Glasgow with hybrid work options after

Qualifikationen

• Experience in administration or customer service roles.
• Ability to manage multiple tasks with accuracy.
• Strong written and verbal communication abilities.
• Proficient time management and organisation.

Aufgaben

• Process customer requests and keep records up to date.
• Review documentation to confirm all requirements are met.
• Handle work queues, shared inboxes and customer requests.
• Communicate with customers to obtain information or provide updates.
• Own queries from receipt to resolution and ensure quality service.
• Support delivery of excellent customer experience throughout journey.
• Maintain high data accuracy and adhere to policies and compliance.
• Identify issues and escalate risks as appropriate.
• Collaborate with colleagues to meet team objectives and SLAs.

Kenntnisse

Administration

Customer service

Attention to detail

Communication skills

Time management

Systems familiarity

Jobbeschreibung

Customer Service Administrator
Glasgow 16.00 per hour 12-Month Temporary Contract
We're recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment.

This is a predominantly administration-based role with occasional customer contact. You'll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes.
Following a comprehensive training programme, hybrid working will be available.

Key Responsibilities

• Processing customer requests and ensuring records are updated accurately and efficiently.
• Reviewing customer information and documentation to ensure all requirements have been met.
• Managing a variety of work queues, customer requests and shared inboxes.
• Communicating with customers where necessary to obtain information or provide updates.
• Taking ownership of queries from receipt through to resolution.
• Supporting the delivery of an excellent customer experience throughout the customer journey.
• Maintaining a high level of accuracy when handling data and sensitive information.
• Working within established policies, procedures and compliance frameworks.
• Identifying and escalating any potential issues or risks where appropriate.
• Collaborating with colleagues to achieve team objectives and service level agreements.

About You

We're looking for candidates who are motivated, organised and keen to learn.

• Previous administration, customer service or contact centre experience.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Good organisational and time management skills.
• Confidence using multiple systems and managing a varied workload.
• A proactive and positive approach to work.

Desirable, but not essential:

• Experience working in a regulated environment.
• Previous experience within financial services, insurance or professional services.
• Experience handling customer documentation or verification processes.
• Exposure to risk, compliance or quality-checking activities.

What's On Offer?

• 16.00 per hour.
• 12-month temporary assignment.
• Potential opportunity for contract extension or permanent opportunities.
• Full training provided.
• Initial training period of approximately 4 to 8 weeks in the Glasgow office.
• Hybrid working available following successful completion of training, with 2 days in the office and 3 days working from home.
• Supportive team environment with ongoing development opportunities.
• This role would suit administrators, customer service professionals, operations assistants, claims handlers, coordinators and contact centre advisers looking to develop their experience within a professional and highly structured environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age